Technical Specialist II
at Clicks Group Limited
Cape Town, Western Cape, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Dec, 2024 | Not Specified | 23 Sep, 2024 | 2 year(s) or above | Drive,Itil,Analytical Skills,Interpersonal Skills,It,Sql | No | No |
Required Visa Status:
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US Citizen | Student Visa |
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GC Green Card |
Employment Type:
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Contract to Hire – Corp 2 Corp |
Description:
POSITION SUMMARY
Industry: Wholesale & Retail Trade
Job category: IT and Telecommunications
Location: Cape Town
Contract: Permanent
EE position: Yes
JOB DESCRIPTION
- To analyze, design, enhance and implement IT systems that meet business requirements, develop quality code, configure 3 party application, enable business processes and deliver efficiencies and cost savings to the IT systems landscape.
- To identify, design and implement enhancements, controls and measures that ensure the efficient running of IT systems in alignment with governance and compliance best practice.
- Support store applications and systems through the effective resolution of incidents and problems, including after hours standby support as necessary.
- Be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation and support of IT solutions.
- Ensure that all incidents and requests escalated by the Service Desk are resolved within SLA and that all resolution and closure information is recorded in the log.
- Ensure successful transmission of store data both to store from the center, and the collection of all end-of-day and real-time data from all stores within strict timescales to ensure accurate and effective reporting in the back end systems.
- Manage 3 party support providers to ensure that incidents are resolved within the agreed timescales.
- Work with key stakeholders (end users, 3 party Service Providers, fellow developers & analysts) to understand the impact of changes to technology systems on end-users processes/procedures.
- Perform regular trend analysis to identify emerging trends that affect / impact the store environment and take action to address the root cause.
- Document known errors, procedures and solutions and share internally with colleagues.
- Provide advice and guidance to customers on effective usage of IT systems.
- Share skills and best practice with team members to ensure continual growth of the team.
- Develop system and functional documentation and implement changes using the change management process.
- Ensure that the handover of technical change information is distributed within the team in a timely fashion.
- Take part in a 24x7 Support Rota for systems in area of responsibility.
- Stay abreast of relevant job related tools, programming techniques and best practices.
EXPERIENCE AND KNOWLEDGE REQUIRED
- Degree or Diploma in IT
- 2-3 years relevant IT experience.
- Good working knowledge of SQL.
- Experience in the Retail industry.
- Knowledge of IT Applications and Operational Processes.
- Knowledge of ITIL best practice.
ABILITIES
- Customer focused with a professional, consistent “can-do” attitude.
- Able to learn new technologies quickly by utilizing existing knowledge of other systems.
- Able to work with minimum supervision to tight deadlines.
SKILLS AND CHARACTERISTICS
- Strong analytical skills and problem solving skills
- Good communication and interpersonal skills
- Good documentation skills
- Must be dependable and use ones initiative
- Team player, Meticulous, Logical thinker
- Ability and willingness to learn quickly and share knowledge
- Determination and drive
- Delivering results and meeting customer expectations
- Desire to solve problems and implement permanent resolutions
- Ability to liaise with users at all levels
- Ability to operate within a project team
- Planning and organizing skills
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Diploma
IT
Proficient
1
Cape Town, Western Cape, South Africa