Technical Specialist II

at  Clicks Group Limited

POSITION SUMMARY

Industry: Wholesale & Retail Trade
Job category: IT and Telecommunications
Location: Cape Town
Contract: Permanent
EE position: Yes

JOB DESCRIPTION

• To analyze, design, enhance and implement IT systems that meet business requirements, develop quality code, configure 3 party application, enable business processes and deliver efficiencies and cost savings to the IT systems landscape.
• To identify, design and implement enhancements, controls and measures that ensure the efficient running of IT systems in alignment with governance and compliance best practice.
• Support store applications and systems through the effective resolution of incidents and problems, including after hours standby support as necessary.
• Be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation and support of IT solutions.
• Ensure that all incidents and requests escalated by the Service Desk are resolved within SLA and that all resolution and closure information is recorded in the log.
• Ensure successful transmission of store data both to store from the center, and the collection of all end-of-day and real-time data from all stores within strict timescales to ensure accurate and effective reporting in the back end systems.
• Manage 3 party support providers to ensure that incidents are resolved within the agreed timescales.
• Work with key stakeholders (end users, 3 party Service Providers, fellow developers & analysts) to understand the impact of changes to technology systems on end-users processes/procedures.
• Perform regular trend analysis to identify emerging trends that affect / impact the store environment and take action to address the root cause.
• Document known errors, procedures and solutions and share internally with colleagues.
• Provide advice and guidance to customers on effective usage of IT systems.
• Share skills and best practice with team members to ensure continual growth of the team.
• Develop system and functional documentation and implement changes using the change management process.
• Ensure that the handover of technical change information is distributed within the team in a timely fashion.
• Take part in a 24x7 Support Rota for systems in area of responsibility.
• Stay abreast of relevant job related tools, programming techniques and best practices.

EXPERIENCE AND KNOWLEDGE REQUIRED

• Degree or Diploma in IT
• 2-3 years relevant IT experience.
• Good working knowledge of SQL.
• Experience in the Retail industry.
• Knowledge of IT Applications and Operational Processes.
• Knowledge of ITIL best practice.

ABILITIES

• Customer focused with a professional, consistent “can-do” attitude.
• Able to learn new technologies quickly by utilizing existing knowledge of other systems.
• Able to work with minimum supervision to tight deadlines.

SKILLS AND CHARACTERISTICS

• Strong analytical skills and problem solving skills
• Good communication and interpersonal skills
• Good documentation skills
• Must be dependable and use ones initiative
• Team player, Meticulous, Logical thinker
• Ability and willingness to learn quickly and share knowledge
• Determination and drive
• Delivering results and meeting customer expectations
• Desire to solve problems and implement permanent resolutions
• Ability to liaise with users at all levels
• Ability to operate within a project team
• Planning and organizing skills

Please refer the Job description for details