Technical Specialist

at  Linfield University

Job Title: Technical Specialist Support Services
Department: Information Technology Services
Reports To: Service Desk Manager
FLSA Status: Exempt

JOB SUMMARY

Linfield University is seeking a Technical Specialist Support Services to diagnose and resolve hardware and software issues for both Mac and PC platforms. This role requires a keen problem-solver with intermediate to advanced technical skills to tackle complex issues within our networked computing environment. As a Technical Specialist, you will provide support via phone, email, and in-person, document solutions, and contribute to enhancing the efficiency of our ITS department.

EDUCATION:

• Associates degree in Computer Science or an equivalent combination of education and experience required.
• Bachelors degree in Computing or Information Technology preferred.

EXPERIENCE:

• Minimum of two years in hardware and software technical support.
• Strong customer service skills and a commitment to collaborative teamwork within the department.
• Proficiency in software such as Microsoft and Mac OS, Microsoft Office, Adobe products, and the ability to quickly learn new applications and upgrades.
• Experience in troubleshooting basic network issues.
• Ability to analyze user needs and translate them into effective solutions.
• Competency in converting technical instructions into user-friendly guidance during training sessions.
• Experience with imaging and deploying operating systems in an enterprise environment is a plus.

PHYSICAL REQUIREMENTS

The physical demands listed here are representative of those required for successful job performance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Work Environment: Office or computer laboratory settings.
• Physical Activity: Constant sitting, hearing, seeing (viewing computer monitor), talking, and repetitive hand, wrist, and finger movements. Occasional standing, walking, bending, crawling, stooping, and lifting or carrying up to 50 pounds.
• Exposure: Occasional exposure to weather elements when traveling between buildings.

EDUCATION:

• Associates degree in Computer Science or an equivalent combination of education and experience required.
• Bachelors degree in Computing or Information Technology preferred.

EXPERIENCE:

• Minimum of two years in hardware and software technical support.
• Strong customer service skills and a commitment to collaborative teamwork within the department.
• Proficiency in software such as Microsoft and Mac OS, Microsoft Office, Adobe products, and the ability to quickly learn new applications and upgrades.
• Experience in troubleshooting basic network issues.
• Ability to analyze user needs and translate them into effective solutions.
• Competency in converting technical instructions into user-friendly guidance during training sessions.
• Experience with imaging and deploying operating systems in an enterprise environment is a plus.

PHYSICAL REQUIREMENTS

The physical demands listed here are representative of those required for successful job performance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Work Environment: Office or computer laboratory settings.
• Physical Activity: Constant sitting, hearing, seeing (viewing computer monitor), talking, and repetitive hand, wrist, and finger movements. Occasional standing, walking, bending, crawling, stooping, and lifting or carrying up to 50 pounds.
• Exposure: Occasional exposure to weather elements when traveling between buildings.

KEY RESPONSIBILITIES

• Technology Installation & Maintenance: Install and maintain technology in McMinnville Campus classrooms and conference rooms, offering support and instruction to end users.
• Problem Resolution: Take charge of resolving service calls, including the timely documentation of problem symptoms and status updates.
• Technical Support: Diagnose and resolve complex hardware and software issues on Mac and PC for faculty, staff, and student labs.
• Walk-In Support: Maintain regular walk-in/call-in support hours for the Linfield community, providing on-the-spot technology assistance.
• Training & Guidance: Offer advanced training, guidance, and advice on hardware and software to users.
• Additional Duties: Perform other tasks as assigned, adhering to all University policies and procedures.

The physical demands listed here are representative of those required for successful job performance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Work Environment: Office or computer laboratory settings.
• Physical Activity: Constant sitting, hearing, seeing (viewing computer monitor), talking, and repetitive hand, wrist, and finger movements. Occasional standing, walking, bending, crawling, stooping, and lifting or carrying up to 50 pounds.
• Exposure: Occasional exposure to weather elements when traveling between buildings

The physical demands listed here are representative of those required for successful job performance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Work Environment: Office or computer laboratory settings.
• Physical Activity: Constant sitting, hearing, seeing (viewing computer monitor), talking, and repetitive hand, wrist, and finger movements. Occasional standing, walking, bending, crawling, stooping, and lifting or carrying up to 50 pounds.
• Exposure: Occasional exposure to weather elements when traveling between buildings