Technical Specialist

at  PPS Recruitment

JOB ADVERT SUMMARY

The Technical Specialist role will be responsible for testing function as well as supporting the Technical Specialist with the managing of deviations of a technical nature that impact service delivery. This role works strictly on a shift work basis including nightshift work.

QUALIFICATION:

• Post Matric qualification or on this path (compulsory).

KNOWLDEGE & EXPERIENCE:

• Minimum 2 years’ service and administration experience.
• 3+ years industry experience will be an advantage.
• Coaching skills.
• Ability to work in a self-directed, fast-paced environment.
• PPS Mutual Product knowledge will be an advantage.

• Participation in user acceptance testing [depending on shift]
• Post Implementation Support
• Continuously improve quality of service delivery through identification of issues on Tier 1 systems that prohibits delivering the expected service
• Attend to Fresh Service and Technical Support mailbox within the agreed SLA
• Reduce manual intervention
• Attend to the Manual Solution workflows within agreed SLA
• Testing Solutions for specific members to activate it in production
• Assist with Business testing through the process
• Test production after the build has been released to production.