Technical Success Manager (Dev Ops & API Support)

at  Enfuce

ABOUT US

Founded in 2016, Enfuce is a female-led company with a unique vision: to bring the brightest minds and the best technology together to break down the barriers to prosperity. As the leading global card issuer and payment processor that merges innovation, security, and expertise to create modular, cloud-based payment processing capabilities, Enfuce is one of Finland’s most valuable scaleups, and is the first financial service provider in the world to be PCI-DSS certified while running its service in the public cloud.
By focusing on collaboration, Enfuce is able to efficiently provide customers with cutting edge features - offering in-house experts and white labelled technology to help companies create scalable payment solutions with ease. Supporting debit, credit, prepaid, gift, fleet and fuel card programmes in any form - for consumer, commercial and B2B applications - Enfuce’s no-nonsense approach helps customers create bespoke payment solutions that are flexible, scalable and secure.
To reach our ambitious goals and become the World’s Number One payment provider, we need you to join us as our Technical Success Manager as part of our Customer Success Group.

At Enfuce, everything we do is for our customers and this role is a massive part of how our customers interact with us technically across all stages of their lifecycle. Our interactions with customers via our Tech Success team are often the value-added contacts that our customers highly appreciate and deliver a big impact.
The team consists of 5 people and we work closely with other internal and external stakeholders including our Customer Support Managers, Customer Success Managers, Customer Onboarding Managers and Product/Tech teams. Each team member works across a range of activities so no day is ever the same. You will be given in depth training of the payments and wider card scheme landscape as well as the Enfuce platform and product.
You’ll definitely succeed in this role by being flexible, customer-centric, and solution orientated – a true customer advocate who enjoys going above and beyond for our customers, improving our customer processes and ways of working with our customers. At times, you’ll be required to roll up your sleeves and get stuck in, but all in a supportive team environment.
If this sounds like you, then this is the perfect opportunity to join us!