Technical Support 1st Level (all genders)

at  meteocontrol GmbH

YOUR MISSION:

• You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
• Configuration and operation of our monitoring portal for energy generation systems,
• Commissioning and parameterisation of our data loggers/park controllers,
• Other issues relating to products sold by meteocontrol,
• You will support our customers both by telephone and in writing via email using our customer service system,
• You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
• You carry out error analyses and work out solutions in cooperation with the development department,
• You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
• In the event of delays or problems, you will ensure that our customers are informed in good time.

ABOUT US

At meteocontrol, we have been dedicated to renewable energies since 1998 and are one of the world’s leading developers of independent energy management systems. With our holistic solutions, we accompany the entire life cycle of energy systems. From planning to commissioning, we support our customers as independent technical consultants. For this we need a team of highly qualified and motivated employees.
Do you want to become part of our diverse team from different departments and drive the future of renewable energies together?
With energy into the future. We are looking forward to you

Please refer the Job description for details