Technical Support 2 ONSITE Salem, VA (755729) 1/25/2025

at  GS1 Consulting

VDOT Technical Support 2 ONSITE Salem, VA
*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months
*MUST possess a valid driver’s license and have a clear driving history - will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Job Types: Full-time, Contract
Pay: $28.00 per hour

Compensation Package:

• 1099 contract

Schedule:

• 8 hour shift

Application Question(s):

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams / 5 Years Required.
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices / 5 Years Required.
• Ability to communicate effectively verbally and in writing with individuals and groups / 5 Years Required.
• Strong Customer Service skills that include a “customer first” attitude / 5 Years Required.
• Provide computer training for field staff / Required.
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment / Required.
• Experience with creating training documentation / Nice to Have.
• Are you able to work onsite in Salem, VA daily M-F 8-5pm?
• Do you possess a valid drivers license and a clean driving record?

Experience:

• Help desk request tracking and reporting tools: 5 years (Required)

License/Certification:

• Current proof local to Roanoke/Salem, VA (Required)

Work Location: In perso

Please refer the Job description for details