Technical Support 250724
at Wakapi
Mendoza, Mendoza, Argentina -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 27 Oct, 2024 | Not Specified | 30 Jul, 2024 | N/A | Computer Science,Linux,Communication Skills,Information Technology,Perl,Rsync | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
REQUIREMENTS:
- BS degree in Information Technology, Computer Science or relevant field.
- Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
- Understanding of Environment Variables.
- Scripting in Shell is required.
- Scripting in Perl is desired.
- Understanding of rsync and SSH keys.
- Intermediate JavaScript for batch workflows (Just file operations).Excellent verbal and written English communication skills.
This is a Remote position, working hours are from 7:00 PM to 3:00 AM Lebanon/Egypt time
Wakapi We
Responsibilities:
THE ROLE:
We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors, for the BD Team.
Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.
RESPONSIBILITIES:
- Using client applications and tools and adapt to client processes.
- Understanding large scale architecture and communicate with different responsible parties.
- Researching and identifying solutions to software/hardware issues.
- Diagnosing and troubleshooting technical issues including.
- Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
- Filling xml templates to send cache requests.
- Tracking computer system issues through to resolution, within agreed time limits.
- Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
- Referring to internal database or external resources to provide accurate tech solutions.
- Ensuring all issues are properly logged.
- Prioritizing and managing several open issues at one time.
- Following up with clients to ensure their IT systems are fully functional after troubleshooting.
- Preparing accurate and timely reports.
- Documenting technical knowledge in the form of notes and manuals.
- Maintaining jovial relationships with clients.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
BSc
Computer Science, Information Technology, Relevant Field, Technology
Proficient
1
Mendoza, Mendoza, Argentina