Technical Support Administrator

at  Asahi Glassplant UK Ltd

Technical Support Administrator – Chemistry Batch and Flow Reactors
Job Title: Technical Support Administrator – Batch and Flow Reactors
Location: Royston, Hertfordshire, Hybrid
Department: Customer Success
Reports to: Customer Success Manager
Type: Full-time

JOB SUMMARY:

The Technical Support Administrator in Batch and Flow Chemistry will play a pivotal role in supporting the administrative and operational aspects of the Customer Success Services. This role focuses on coordinating support activities, managing documentation, maintaining service schedules, and ensuring smooth communication between technical teams and customers.

ADMINISTRATIVE SKILLS:

Strong organizational skills with the ability to manage multiple tasks and priorities.
Proficiency in using office productivity tools (e.g., Microsoft Office Suite).
Familiarity with CRM (e.g., Salesforce, ZOHO) is highly desirable.

SOFT SKILLS:

Excellent written and verbal communication skills.
Customer-focused mindset with a professional and approachable demeanour.
Strong attention to detail and ability to work under minimal supervision.

EXPERIENCE:

2-3 years of administrative experience in a technical or customer support environment.
Previous experience in the chemical or scientific equipment industry is an advantage but not mandatory.