Technical Support Advisor

at  JSL Solutions Ltd

Do you want to build your career with a technology leading automotive company?
Do you want to have the benefits of working hybrid, 2 days in a fast-paced, fun and varied environment, and 3 days from home?
You will provide industry-leading support to distributors, customers, and end users regarding all aspects of their product range.
This will include providing a dynamic phone, live web chat and email support service.
To be successful in the role, you should have solid working experience with all vehicle systems and a passion for the automotive sector, including new and exciting technology.
Ideally, you will be familiar with diagnostic systems and have a logical thought process when it comes to problem-solving.
In return, the company will provide you with a salary of £30,000 - £36,000, a bonus, an additional 6% employer pension contributions (max 9%), hybrid working, and 25 days of holidays.

An overview of the varied role:

• Provide customer support via telephone
• Support resolution of technical queries utilising resources available.
• Answer/Redirect web form submissions
• Create required reporting in line with business requirements to improve the process
• Assist with Technical Articles
• Assist with trade shows/customer events
• Support Warranty process
• Diagnostic tool support via team viewer
• Diagnostic tool commissioning / Exchange units
• Follow up leads with the sales team and support sales opportunities where required (Including Software Renewal)

This is a great opportunity to build your career with a truly global automotive technology leader.
For further information, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.
JSL Solutions - Recruitment…The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search

• Provide customer support via telephone
• Support resolution of technical queries utilising resources available.
• Answer/Redirect web form submissions
• Create required reporting in line with business requirements to improve the process
• Assist with Technical Articles
• Assist with trade shows/customer events
• Support Warranty process
• Diagnostic tool support via team viewer
• Diagnostic tool commissioning / Exchange units
• Follow up leads with the sales team and support sales opportunities where required (Including Software Renewal