Technical Support Analyst - 1st Line

at  Causeway Technologies

ESSENTIAL SKILLS:

• Excellent I.T skills and knowledge
• Strong communication and customer service skills. Must be confident speaking to customers and stakeholders face to face; over the telephone and email
• A minimum of 1 years’ experience in a technical support role
• A good knowledge of MS Office Applications
• Understanding and operating within Service Level Agreements, targets and meeting KPI’s
• Build and maintain good relationships with customers and colleagues
• Creative and innovative problem solver
• The ability to grasp new concepts quickly
• Good Time Management skills
• A team player, with a strong work ethic and the ability to work as part of a team as well as on their own

KNOWLEDGE OF ALL OR ANY THE FOLLOWING TECHNOLOGIES IS ADVANTAGEOUS;

• Associate (or higher) degree in computer science or equivalent
• Microsoft Server and Desktop Operating Systems
• Networks and communication protocols
• Active Directory
• Terminal Server
• MS SQL Server
• Mobile Applications (Android and iOS)
• Understanding of SaaS, hosted applications, cellular and internet network services and hardware
• ITIL certified

PURPOSE SUMMARY

Our technology is used by thousands of companies and affects millions of lives. You’ll provide an excellent customer experience, ensuring that all queries are resolved efficiently and effectively and that the customers have a positive experience of Causeway at all times. You’ll be the first point of contact for all technical support related client enquiries, requests and incidents raised by our customers.