Technical Support Analyst- 6 Month Term

at  Attabotics

ABOUT YOU

You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of objectives on time. You want to figure out why things tick which makes you tick but very little ticks you off. You want to think outside of the box and continually challenge your own limits, as well as those around you. You have a mad scientist mentality where you want to be part of the robots building robots revolution.

WHAT WE NEED

• Follow all Service Management processes; create and track issues through to resolution, work within agreed service level response times
• Ensure all issues are properly categorized and recorded, including all logs and troubleshooting information
• Guide client or field teams through a series of actions, either via chat, phone, or email, until they have solved a technical issue
• Prepare user reference material by drafting operation instructions and documenting hardware and software updates in the team knowledge base articles
• Develop and maintain excellent working relationships with internal teams and clients
• Document or create process improvements or procedures for your role/responsibilities or team.
• Provide onsite customer support as required
• Other duties assigned from the team lead or manager as required
  If this description describes you perfectly and the work environment you know you can thrive in, send us your resume as well as describe to us what you’re passionate about and we may just reach out to you.
  Attabotics is committed to employing the best people to do the best job possible within our environment. We hire based on merit and are strongly committed to cultivating diversity as a source of excellence. Attabotics firmly believes that diverse perspectives drive innovation and business success. We embrace a wide range of differences, as they contribute to our uniqueness and strength.
  Successful candidates for this position will undergo a criminal record check, and must provide proof of legal eligibility to work in the country they applied to without sponsorship.
  Attabotics promotes a corporate safety culture where employees’ health, safety & well being is number one and with the ultimate goal of establishing a zero incident work environment.
  For a current listing of all our postings, please visit:
  https://jobs.lever.co/attabotics

Attabotics Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems. This Specialist must have a high degree of active listening and an ability to determine issues from limited explanation of issues and is comfortable using an array of diagnostic tools and scripts. Working with a like-minded team, you’ll remotely facilitate the troubleshooting and resolution of technical incidents to enhance the efficiency and capabilities of our robotic systems. As a Technical Support Specialist, your superpowers must comprise of solving problems effectively, offering advice, hunting down bugs, moderating solutions and serving as an advocate for the people you support.
This is a six-month opportunity with the possibility of extension.