Technical Support Analyst, Associate

at  Infor

FULL_TIME

Workplace Type
Hybrid
Description & Requirements
We are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast pace. This new job opportunity provides technical support assistance to customers, answering complex questions on function and usage of product via telephone and/or Internet. Serves as primary support liaison between company and customer. Communicate customer feedback to appropriate product development area and all others.

A Day in The Life Typically Includes:

• Resolve questions from our Global customers on technical aspects of the product over telephone or via email.
• Proactively keeping customers informed of how and when problems are resolved with
• focus on retention and reference ability, documenting all information in required tracking
• systems.
• Responsible for appropriate referral to other departments, if necessary.
• Contributing and maintaining information in global knowledge base.
• Developing product knowledge and identifying areas for further specialization.
• Be a team player in a Global organization.

Basic Qualifications:

• Customer focus experience.
• Experience analyzing data research and solving functional software issues.
• Experience working in a Technical Support role.
• Full proficiency in English.
• Troubleshooting experience.

Preferred Qualifications:

• Progress Databases.
• Windows OS.
• Linux/AIX.
• Cloud based solutions.

Please refer the Job description for details