Technical Support Analyst

at  Canadian Niagara Power Inc

LOOKING FOR A CAREER WHERE YOU CAN EXERCISE YOUR PASSION FOR HELPING INTERNAL CUSTOMERS, IMPROVING PROCESSES, INNOVATING, AND LEARNING IN A DYNAMIC, FAST-PACED ENVIRONMENT?

Canadian Niagara Power Inc. (CNPI) a FortisOntario Company, located in beautiful Fort Erie, is looking for an organized problem-solver with a positive attitude, and the ability to manage competing priorities and deadlines. This new role works under the general day to day direction of the Manager Information Technology, along with other analysts & developers. This role is responsible for coordinating various technology support initiatives, complex projects, software change management, data analytics, and much more!

WHAT WE HAVE TO OFFER:

• Located in Fort Erie with hybrid working on a partial basis being considered after the probationary period.
• Base compensation ranges based on factors such as market conditions, internal equity, candidate experience, skills, and qualifications relevant to the role.
• Share Purchase Plan with company paid 10% top-up.
• Comprehensive pension plan, benefits package, and paid time off.
• Health and wellness reimbursement policy.
• Opportunities for education reimbursement, professional development, and growth within the company.
  If you are seeking a rewarding career with the ability to work independently and be part of a collaborative and dynamic team with an attractive compensation package - we encourage you to apply!
  Submit your cover letter and resume through the Career Opportunities
  page on our website by August 14th, 2024.
  Visit the link below to learn more.
  Career Opportunities | Canadian Niagara Power (cnpower.com)
  We thank all respondents, however due to volume we will only contact those selected for an interview.
  Canadian Niagara Power Inc. (CNPI) together with FortisOntario, is committed to nurturing a positive, professional, and equal opportunity workforce. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are equipped to accommodate individual needs identified to us throughout our hiring process

• Manage the day-to-day intake, triage, assignment, and management of helpdesk tickets for Enterprise Technology Teams.
• Resolve technical support issues, recommend solutions, and assist with knowledge management.
• Coordinate communication, documentation, and training requirements during the implementation of process enhancements and other technical changes across FortisOntario.
• Oversee and manage various data sources, databases, and interfaces that support Advanced Metering Infrastructure (AMI) and Time-of-Use (TOU) billing across FortisOntario.
• Work closely with the technical staff to develop and oversee processes that improve and automate the flow of meter and other data between IT systems.
• Support end-user training initiatives pertaining to SAP, cybersecurity awareness, Microsoft, & other productivity tools.
• Support with ad-hoc requests & complete other duties and projects as required.