Technical Support Analyst

at  CGI

Join our dynamic team as a Technical Support Analyst, where you’ll play a pivotal role in ensuring the smooth operation of mission-critical applications used by our trading and risk analysis teams. You’ll work closely with developers and end-users to provide expert technical support, troubleshoot complex issues, and contribute to ongoing system improvements.

REQUIRED SKILLS AND EXPERIENCE:

• Strong technical aptitude, with a solid understanding of UNIX, SQL, Python, Java, Kibana, Elasticsearch, and Autosys.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders.
• Experience with ITIL best practices and a passion for delivering exceptional customer service.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience working in a trading or financial services environment.
• Demonstrated ability to write SQL queries and solve coding challenges.
• A track record of successful project delivery and process improvement initiatives.
  Fluency in English is essential for effective communication with colleagues and partners in the United States. Proficiency in French is a valuable asse

• Technical Support: Provide timely and effective support for applications, including troubleshooting, problem resolution, and incident management.
• Application Maintenance: Maintain and optimize application performance, ensuring system stability and reliability.
• User Support: Interact with end-users to understand their needs, provide guidance, and resolve technical inquiries.
• Incident Management: Respond to and resolve production incidents, working collaboratively with development teams to identify root causes and implement corrective actions.
• Continuous Improvement: Contribute to process improvements, automation initiatives, and knowledge sharing within the team.