Technical Support Analyst

at  Dejero Labs Inc

It all started on a bus. An election campaign bus.
Through his experience providing mobile connectivity for election campaigns, Dejero founder Bogdan Frusina witnessed first-hand the challenges that journalists faced reporting live from the field. He knew there was a better way.
Building a team with a passion for innovation and a drive to persevere, he set about developing and commercializing a portable and wireless live video broadcast solution. In November 2009, that vision came to life. Dejero enabled the world’s first live transmission of the torch relay across Canada for the Vancouver Winter Olympics.
Since then, we’ve evolved into a world-leading wireless telecommunications aggregator, providing resilient, uninterrupted internet connectivity vital for critical communications. Broadcasters, production companies, first responders, defense departments, and government agencies put their trust in Dejero.
Here’s how you help us continue our story…
The Technical Support Analyst within Dejero’s renowned 24/7 global support team is an experienced troubleshooter who works to resolve critical customer issues with care. Their goal is to resolve issues quickly and effectively.

BONUS POINTS IF YOU HAVE EXPERIENCE WITH:

• Knowledge about various digital video broadcast and delivery systems
• The ability to speak multiple languages
• Familiarity with major cloud technologies
• CompTIA Network+ Certification

Shift Scheduling: Monday to Friday rotating pattern, possible shifts include:

• 5am-1pm
• 8am-4pm
• 10am-6pm
• 4pm-12am

Want to learn more about how Dejero has provided reliable connectivity across the globe? Check out some of our success stories here: https://www.dejero.com/resources/customer-stories
Dejero is an inclusive workplace for people of all backgrounds, levels of education and types of experiences. We believe our differences are our strengths and help us achieve our ambitious goals.
Research has demonstrated that all too often, potential candidates from historically underrepresented groups don’t apply for positions if they don’t possess every required skill/ experience in the job description. Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply. Believe in yourself. We would love to hear more about what you could bring to Dejero.
Dejero is committed to providing a barrier-free application and interview process for all candidates. Should you require accommodations in accordance with the Human Rights Code at any point throughout the hiring process, please contact the People and Culture team by email at careers@dejero.com or by telephone at 519.772.4824. To learn more about our commitment to our barrier-free workplace and to read more about our accessibility policy please see here.

• 3-5 years of technical support experience in the IT, Broadcast Cable and/or telecom industries
• Proven track record of technical support with both hardware and software
• Strong knowledge of all things networking such as: routers, switches, TCP/IP, and firewalls
• Curious attitude with how things work. You probably took your parent’s things apart with a screwdriver
• Very strong problem-solving skills
• Ability and willingness to travel on occasion (<5%)
• Proficient with Linux
• Brave, adaptable, calm under pressure — you’re unafraid to operate in high-pressure, chaotic situations
• High attention to detail. You spot mistakes and are not afraid to fix them.