Technical Support Analyst - Fixed Term

at  Allied Bakeries

Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.

KEY ACCOUNTABILITIES

Ensure asset management processes are followed and implemented ensuring all audit requirements are met. Maintain and report on stock levels to ensure continued good customer service. Ensures devices are available and built to SLA thus ensuring good customer service to all supported business units
As part of a team act as key contact and resolver for local site infrastructure issues. You will assist with issues where possible and provide additional liaison with ABF SSC, ultimately acting as the point of escalation if needed to ensure the issues are resolved
Key team member to ensure management of desktop and infrastructure applications including accurate licensing allocation, installation and reporting
Ensures the correct assignment of licences across the device estate and work with the Tech Services Team Lead and IS Finance to ensure correct levels are maintained
Work on technical projects to ensure delivery to the required project standards and all allocated tasks are completed as per the specified requirements

Please refer the Job description for details