Technical Support Analyst I
at Advanced Solutions International
Melbourne, Victoria, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Nov, 2024 | Not Specified | 09 Aug, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative software solutions. Our portfolio of products includes the iMIS Engagement Management System, TopClass Learning Management System, OpenWater application and review software, and the Clowder mobile application. Together, our brands help associations achieve great things.
ABOUT OUR POSITION
We are looking for a skilled Technical Support Analyst who will provide technical expertise and assistance to resellers and end users by providing technical support and documentation.
How To Apply:
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Responsibilities:
- Providing technical support to resellers and end users via phone and email.
- Documenting and reporting SMRs, including bugs and enhancements.
- Contributing technical articles and help tips to on-line resources.
- Functioning as an expert for a particular product to the support staff and company.
- Maintaining the technical support working environment, including database setup, restores, loading client data, etc.Performing other duties and job responsibilities as may be assigned from time to time.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Melbourne VIC, Australia