Technical Support Analyst, II

at  West Fraser

West Fraser is a leading diversified forest products company. We are listed on the TSX, NYSE and recognized as one of Canada’s Top 100 Employers and one of Canada’s Best Employers. Are you interested in working for a company that offers both a challenging work environment and a rewarding career path? We are looking for an individual who is interested in a long-term career with West Fraser. Offering support for Slave Lake and High Prairie operations, our Information Technology team has an excellent opportunity for a:

QUALIFICATIONS:

• A two-year degree in Information Technology or equivalent technical certifications
• Experience working in a team, customer service focused environment
• A self-starter & self-motivator
• Strong technical, problem-solving, and trouble-shooting skills
• Knowledge of/Experience with Windows 7 and later
• Knowledge of/Experience performing PC & server maintenance on hardware, OS and system software
• Knowledge of/Experience with Windows Server 2008 & above, LINUX and UNIX
• Knowledge of network infrastructure, VM server setup and configuration
• Required to work after hours and weekends at times
• Excellent written and verbal communication skills
• Ability to travel 25% - 50% of the time
  West Fraser believes strongly in promoting from within and we are looking for an individual who is interested in a full-time, long-term career. The successful candidate should be interested in future growth opportunities within the company.

• Troubleshooting technical support issues that have escalated beyond service desk
• Provide primary computer systems support for all West Fraser facilities
• Provide hands-on experience in technical support for 100+ Windows-based PCs, laptops and printers
• Install, maintain, and troubleshoot end user workstation hardware, peripheral devices, software and network hardware
• Perform on-site assistance for central IT staff to help diagnose and resolve complex computer hardware and software problems and implement corrective solutions
• Respond to incoming calls, service tickets and/or e-mails regarding problems
• Accurately document and manage trouble instances in the IT trouble ticket system according to the established guidelines
• Develop and maintain an inventory of all IT infrastructure components
• Participation in projects implementing new technologies to support strategic initiatives
• Support the development and implementation of new computer projects and new hardware installations
• Work with vendors that support various technology related services (e.g. cabling, third-party support, mill applications)
• If necessary, liaise with third-party support and PC equipment vendors
• Forward mill-level ideas or concerns to IT management
• Gaining exposure to maintenance and reliability areas of our business operations
• Integrating into a team of professionals motivated to use technology to give our organization a competitive advantage
• Special projects and other duties as assigned