Technical Support Analyst, Remote

at  Compass Group

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what’s possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.

JOB SUMMARY

The Enterprise Architecture & Shared Services Division ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the Enterprise Architecture & Shared Services Division provides technical advice and support to our operating units and offices across North America.
The IT Service Desk is currently seeking for a Technical Support Technician. This position is fully REMOTE and is required to work on an 8 hours shift schedule Monday to Friday 7:00 a.m. to 8:00 p.m. and a 4 hour shift on Saturdays 8AM to 12PM.This position is fulltime and will report to the IT Service Desk Manager.

Now, if you were to come on board as one of our Technical Support Technician, we’d ask you to do the following for us:

• Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others.
• Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across North America, and recognize when to escalate to Tier 2 team.
• Respond to all queries via email/phone for all associates seeking assistance.
• Follow up to ensure issues have been resolved.
• Record, track, and document the request/problem-solving process and actions taken.
• Prioritize and execute tasks.

Think you have what it takes to be our Technical Support Technician? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• The ideal candidate for this position will be proficient in English; with knowledge of French preferred, but not mandatory.
• Diploma in technology or equivalent combination of education and experience.
• Minimum 2 years of experience in a fast-paced environment.
• You have experience working with:
• LAN and WAN technology and concepts
• Windows 8, 10
• Office 2016, 365
• Active Directory
• Exchange
• SharePoint
• iPhone, iPads and Android devices
• Excellent communication skills (written and verbal).
• Exceptional problem-solving skills.
• Superior customer service skills.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information

• The ideal candidate for this position will be proficient in English; with knowledge of French preferred, but not mandatory.
• Diploma in technology or equivalent combination of education and experience.
• Minimum 2 years of experience in a fast-paced environment.
• You have experience working with:
• LAN and WAN technology and concepts
• Windows 8, 10
• Office 2016, 365
• Active Directory
• Exchange
• SharePoint
• iPhone, iPads and Android devices
• Excellent communication skills (written and verbal).
• Exceptional problem-solving skills.
• Superior customer service skills