Technical Support Analyst

at  Sage

JOB DESCRIPTION

Technical Support Analyst
Learner. Listener. Solutions-provider.
If you have those three things, you will feel the satisfaction of “I crushed it” as you shut down your computer at the end of the day. This is that kind of job. Let’s skip to the good part. What’s in it for you?
Flex work. Yes, you read that right!
None of that “5 days a week in the office” thing for us. Two days a week you will work from home, and three days a week you will work at one of our campuses. We aim for the best work-life balance.

Must-have:

• 2+ years of Customer Service/Support experience
• Passion for creating world class customer experiences
• Great listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps
• Excellent interpersonal skills, resiliency and of course a great sense of humor - we like to laugh and have fun too!

Nice to have:
Experience with accounting, finance or payroll

Your day to day:

• You will be the voice of Sage when our customers need phone support for Sage ERP software products. Their issues may be functional or technical in nature.
• You will enable our customers to get back to their business by helping them with questions or issues regarding Sage’s products or services.
• You will use your empathetic and human-centered approach to go above and beyond for the customer.
• Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment.
• You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools.