technical support analyst - systems

at  L Squared Digital Signage

North York, ON M2J 4V8, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate16 Feb, 2025USD 34 Hourly17 Nov, 20242 year(s) or aboveGood communication skillsNoNo
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Description:

EDUCATION

  • College/CEGEP

WORK CONDITIONS AND PHYSICAL CAPABILITIES

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines

EXPERIENCE

  • 2 years to less than 3 years
  • Durée de l’emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week

Responsibilities:

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents


REQUIREMENT SUMMARY

Min:2.0Max:3.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Graduate

Proficient

1

North York, ON M2J 4V8, Canada