Technical Support Analyst

at  Thomson Reuters

WE WELCOME APPLICATIONS TO OUR FULL-TIME VACANCIES FROM ALL CITIZENS WHO HAVE BEEN GRANTED PROTECTION WITHIN THE TERRITORY OF THE REPUBLIC OF POLAND UNDER THE EU TEMPORARY PROTECTION DIRECTIVE*

Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you!
Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.

ABOUT THE ROLE

Based in our Poland office, this role will be a member of a team of talented support specialists who provide both remote and in-person support across our EMEA / APAC / AMERS regions. Working as part of a large global team, you will be responsible for day-to-day support, providing expertise to our customers, and looking for opportunities to expand your technical knowledge.

In this opportunity as a Technical Support Analyst, you will:

• Perform troubleshooting on issues - providing guidance, basic training, and technical support to end-users
• Monitor the Helpdesk / Service Center system and respond appropriately and timely to tickets
• Complete additional tasks such as inventory, shipping, and imaging
• Fully contribute to the utilization of the hardware/software inventory process
• Serve as a problem escalation point on technical issues
• Participate in assigned projects
• Review and update documentation existing in enterprise knowledge base

You’re a fit for the role of Technical Support Analyst if your background includes:

• 1-2 years’ experience of on-site Desktop support
• Experience supporting Windows and Mac OS
• Knowledge of mobile devices and MDM preferred
• Experience with administering accounts in Azure and InTune would be beneficial
• Good written and oral communication skills, strong critical thinker.
• Strong collaboration skills – able to work independently and with a team.
• Ability to work with team members and customers from diverse geographic areas.
• A passion to learn new technologies and share knowledge across teams
• Strong customer focus – demonstrates empathy and understanding when dealing with custome