Technical Support Analyst

at  Wolseley

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!

What’s in it for you:

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution.
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Assist users in the operation and troubleshooting of computer equipment with Windows operating systems, Apple mobile devices and enterprise grade printers.
• Configuration and installation of desktop/laptop computers in accordance with Wolseley IT standards.
• Analysis and support for software including Microsoft Office (including MS Outlook), Internet browsers and all commercial software of the company.
• Answer user questions and, if necessary, provide recommendations for computer hardware, software and network.
• Manage incoming calls, create/manage service tickets and ensure they are resolved on time.
• Maintenance of user accounts as well as security rights and passwords.
• Other tasks and projects as assigned. Occasional local travel to our branches for on-site support may be required.

What you will bring:

• Graduated from college or post secondary studies in computer science.
• Customer service oriented with excellent oral and written communication skills.
• Knowledge of computers, laptops, printers and mobile devices.
• Knowledge of Microsoft Windows 10,11, MS Azure, Exchange and Office 365 operating systems.
• Must be familiar with the use of standard IT support tools.
• Demonstrates resourcefulness and ability to complete tasks within required deadlines.
• Demonstrated initiative and ability to independently work in a collaborative and constantly changing environment.
• Spoken and written bilingualism (English and French) an asset.
• Rigor in work procedures.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position

• Assist users in the operation and troubleshooting of computer equipment with Windows operating systems, Apple mobile devices and enterprise grade printers.
• Configuration and installation of desktop/laptop computers in accordance with Wolseley IT standards.
• Analysis and support for software including Microsoft Office (including MS Outlook), Internet browsers and all commercial software of the company.
• Answer user questions and, if necessary, provide recommendations for computer hardware, software and network.
• Manage incoming calls, create/manage service tickets and ensure they are resolved on time.
• Maintenance of user accounts as well as security rights and passwords.
• Other tasks and projects as assigned. Occasional local travel to our branches for on-site support may be required