Technical Support and Service Engineer - Trainee position

at  HR GO Recruitment

TECHNICAL SUPPORT AND SERVICE ENGINEER - TRAINEE POSITION

• Permanent Position
• Salary: £26,000 - 30,000 PA - Depending on experience
• Location: Bishop’s Stortford / Stansted area (with travel as needed)
  A leading manufacturer of cutting-edge vehicle lighting solutions, dedicated to delivering high-quality products and outstanding customer services looking to recruit a Technical Support and Service Engineer.

JOB SUMMARY:

The Technical Support and Service Engineer will be responsible for providing both office-based technical support and on-the-road service to its clients. This role involves specifying products for customers, designing lighting kits, repairing trailers, addressing warranty issues, and conducting training sessions. The ideal candidate will have strong technical knowledge, excellent communication skills, and the ability to travel as needed.
Full Training given
This role is ideal for candidates with electro-mechanical assembly experience; who are eager to advance their careers.

• Provide technical support to customers via phone, email, and chat.
• Help customers choose the right lighting products.
• Design and draw lighting kits.
• Troubleshoot and fix product issues.
• Travel to customer sites for repairs and support.
• Handle warranty claims and issues.
• Conduct training sessions on product installation and maintenance.
• Keep detailed records of customer interactions and service visits.
• Work with sales and engineering teams to ensure customer satisfaction.
• Stay updated on product developments and industry trends.