Technical Support Assistant

at  OMG Digital

Why should you join Australia’s leading marketing agency?
At our core, we’re innovators, trailblazers, and results-drivers. We manage over $750 million in media across some of Australia’s most iconic brands and have a client roster spanning over 5,000 brands across 70 countries. But that’s not all—our people are the real stars of the show.

And that’s why…

• We Flex: Shape your day or week to suit you.
• We save: Access discounts and cashback across hundreds of retailers!
• We learn: We have a heap of training partners including MFA, NGEN, Google, Facebook, Amazon to ensure you’re continuously developing your skillset.
• We’re mentally healthy: We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives.
• We’re Social –Quarterly and monthly social events, summer half days & annual company ski trip.

As a Technical Support Assistant, you will play a pivotal part in enhancing support capabilities and ensuring seamless user interactions across multiple markets. If you thrive in a collaborative environment and enjoy using your technical expertise to make a positive impact, we’d love to hear from you.

Key day to day tasks

• Continuously improve our support channels to deliver exceptional service.
• Maintain up-to-date documentation and best practices for user guidance.
• Implement automation to streamline support processes.
• Participate in training to enhance proficiency in Jira Service Desk, Jira Software, and Confluence
• Act as a primary point of contact for external markets (e.g., New Zealand, Singapore) using the SKYNET application.
• Collaborate closely with Product Owners to gather requirements and ensure alignment across markets
• Provide dedicated support to the development team by linking them with stakeholders and aiding in documentation.
• Work with delivery leads and project managers to create essential documents such as release notes, user FAQs, and technical requirements.

• Continuously improve our support channels to deliver exceptional service.
• Maintain up-to-date documentation and best practices for user guidance.
• Implement automation to streamline support processes.
• Participate in training to enhance proficiency in Jira Service Desk, Jira Software, and Confluence
• Act as a primary point of contact for external markets (e.g., New Zealand, Singapore) using the SKYNET application.
• Collaborate closely with Product Owners to gather requirements and ensure alignment across markets
• Provide dedicated support to the development team by linking them with stakeholders and aiding in documentation.
• Work with delivery leads and project managers to create essential documents such as release notes, user FAQs, and technical requirements