Technical Support Associate

at  Concentrix

Job Title:
Technical Support Associate
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Associate to join our dynamic team of game-changers in our sunny Durban office!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want people who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!

YOUR QUALIFICATIONS AND EXPERIENCE

Concentrix is a great match if you have:

• Matric
• Clear criminal record
• Able to troubleshoot complex technical issues independently
• English Proficiency both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment (Essential)

EXPERIENCE

• Minimum 12 months call centre experience (essential)
• Technical Support (essential)
• Exposure to chat and email (advantageous)

WHAT YOU WILL DO IN THIS ROLE:

• Deliver timely, accurate, and complete solutions to our clients via various channels, ensuring they receive quality resolutions with the utmost care and attention
• Demonstrate flexibility and adaptability by working on different teams based on the needs of our client
• Embrace changing roles and responsibilities to provide support where it is most needed

In this role, we offer benefits that help you support your unique lifestyle:

• Monthly salary of R8300
• Campaign allowance of R1000
• Night shift allowance
• Medical aid for main member/ Medical Insurance for employee and two dependents
• Provident Fund
• Fantastic Employee Assistance Programme (EAP)
• Subsidized Transpor