Technical Support Associate I with German

at  Jamf

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.
Technical Support Associate I works from Monday to Friday between 9 AM - 5 PM.
This role is remote in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction.
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers.
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues.
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction.
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues.
• Other duties and special projects as assigned.
• Perform all job responsibilities in alignment with the core values, mission and purpose of the organization.
• Adhere to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.
• Support and promote a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.