Technical Support & Client Services Associate

at  Newday

WE WOULD LOVE YOU TO KNOW OR LEARN

you have experience with Office 365, Zendesk, or HubSpot—but we can teach you if not.
Demonstrated ability to apply critical thinking and analysis to resolve issues.
Strong time management skills, able to handle multiple priorities with precision.
A passion for IT and client management.
Exceptional communication and interpersonal skills—you know how to build and maintain rapport with ease.

YOUR NEW ROLE AT NEWDAY

Join an established and exciting fintech player with significant growth plans. Deko retail finance platform providing services to UK merchants and lenders to enable them to offer point of sale finance as a payment option across all sales channels. The role of Technical Support & Client Services Associate reports directly to the Process Excellence Manager. This role is critical in providing support to our partners, lenders, retailers and consumers. To be successful you will be energised by the pace of the business, taking ownership of technical issues. Through effective triage of support issues and incidents you will work with the Deko and Newday technical and product teams to solve issues raised by the business and partners. You will have a strong ability to adapt quickly to changes in strategy and priorities whilst maintaining excellent internal and external relationships. This is a hybrid role, working in the office 2.5 days per week. T

WHERE NEXT? LET’S TALK ABOUT THIS ROLE

– or contact talent@newday.co.uk with any queries.