Technical Support Consultant (f/m/d)

at  AWIN

SKILLS & EXPERTISE

• Experience of working in a customer service role
• Problem solving skills
• Ability to understand web languages such as HTML, ActionScript and JavaScript
• Understands the importance of processes and procedures and the application of these
• Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
• Knowledge on writing MySQL queries is highly desirable

PURPOSE OF POSITION

The role of the Support Consultant is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.

KEY TASKS

• Deal with tickets raised via our internal ticketing system
• Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
• Identifying technical issues/bugs and escalating as appropriate
• Administration of a knowledge base used internally and externally
• Testing of new developments and features
• Acting as an intermediary between Account Managers and Developers
• Provide high level training to internal colleagues