Technical Support, Data Solutions

at  NIELSENIQ

Company Description
R24_0001790|CO
Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.
As a Technical Support, Data Solutions you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

Job Description

• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

QUALIFICATIONS

• Bachelor’s degree in information systems, computer science, industrial engineering or equivalent
• Experience providing technical support or being part of implementation team
• Strong troubleshooting and problem-solving skills while being highly detail oriented
• Strong customer service orientation
• Great written and verbal client communication skills
• Good level of written and spoken English and Spanish – must have!
• Strong SQL background- must have!
• Willingness to work outside of business hours from time to time
• Team spirit, self-motivation and a positive attitude
• The ability to work with multiple interfaces and tasks in a dynamic environment

Please refer the Job description for details