Technical Support Engineer 2nd shift

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives.

BASIC REQUIREMENTS

• Excellent verbal and written communication skills in English are a must
• Required to work evening shift ( 2PM-10PM, 3PM-11PM, 4PM-Midnight) Monday to Friday
• Experience in technical customer facing environment
• IP networking skills
• Bachelor’s or Master’s degree or equivalent
• Good analytical skills and attention to details
  In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

• Employee Pension Plan (PPE)
• Competitive salary package,
• Strong team-oriented culture,
• Flexible working hours,
• Contract of employment,
• Private medical & dental coverage,
• Life insurance,
• Comfortable work conditions (high class offices, parking space),
• Trainings and broad development opportunities,
• Volleyball field and grill place next to the office,
• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,
• Access to wellness facilities and integration events,
• Motorola Solutions is supporting CSR activities and encourages employees to participate.

TRAVEL REQUIREMENTS

Under 10%

Please refer the Job description for details