Technical Support Engineer (3Ph Power)

at  Schneider Electric

Schneider Electric has an opportunity for a Advanced Technical Support Engineer in our PIIT Location.
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
https://youtu.be/4EtpkB0cuXE

THIS JOB MIGHT BE FOR YOU IF YOU FIT THE FOLLOWING REQUIREMENTS

• Has ability to troubleshoot electronic and 3 phase equipment using schematic or block diagrams.
• Has ability to define problem, collect data, establish facts, and draw valid conclusions for both electrical and customer issues.
• Needs to have a strong grasp and understanding of a team environment.
• Can participate well in proactive team efforts to achieve departmental and company goals.
• Has ability to interpret business and technical procedures.
• Has excellent communication skills and networking skills
• Bachelor’s degree in an Engineering field– Automation Engineering, Electrical Engineering or Electronic Engineering preferred.
• Speak, read, and write English fluently
• Prior experience (minimum 2-3 years) in a similar role (Prefered)
  Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras
  We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
  https://youtu.be/C7sogZ_oQYg

WHAT DO YOU GET TO DO IN THIS POSITION?

Technical Support Engineers will assist Schneider Electric personnel and customers including electrical distributors, end users, original equipment manufacturers, consultants, and contractors with product selection, configuration and technical support for Schneider Electric Products
We also provide application and solutions support for Schneider Electric focused segments utilizing our vast product portfolio. Our goal is to ensure a high level of Customer Satisfaction.

RESPONSIBILITIES

• Provide high level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems relating to 3 phase power systems.
• Work with Test & Evaluation, Platform Engineering, and Product Management teams to ensure quality of Schneider Electric products.
• Document problems and help create knowledge articles to help technical support and field engineers to identify and solve issues quickly.
• Implement solutions to problems associated with improper application and installation of 3 Phase systems or components.
  Qualifications
  We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.