Technical Support Engineer

at  Adobe

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.
We have a fantastic opportunity for a Technical Support Engineer to join our Adobe Experience Platform Support team based in Dublin.
Our primary responsibilities are to provide technical support and services to Enterprise customers on our Ultimate Support plan. As a key member of our AEP Support team, you’ll help ensure customer success and value realisation from the Adobe Experience Cloud solutions. We focus on building trust and familiarity with our customers, and through understanding their business objectives, effectively advocate on their behalf across the organization!
What you’ll do
We provide timely response and resolution to technical queries
Build and maintain knowledge of customer environments and key business objectives
Advocate on behalf of our accounts with our internal product teams
We collaborate with the wider Ultimate team to provide customer centric data and insights into customer facing service reviews
Record and document all customer interactions in accordance with Customer Care standard methodologies and guidelines
Troubleshoot and qualify cases before raising to Engineering
Contribute Content to our Knowledgebase
What you’ll need to succeed
Superb communications skills both written and verbal
Fluency in English
Ability to prioritize and effectively handle your workload
Experience in evaluating and understanding business impact of technical issues
Demonstrable ability to find innovative ways to solve complex technical problems
Experience with SQL and database management
Experience with data insertion and reporting API’s, REST
Experience in debugging code by using Web developer tools
Understanding of Azure Data Lake
Understanding of a CDP (Customer Data Platform)
Knowledge of Cloud Storage, CRMs and Streaming Connections
As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at www.Rewards.adobe.com .
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees

Please refer the Job description for details