Technical Support Engineer

at  Alecto Recruitment Ltd

Our client is a prestigious manufacturer of security equipment with over 75 years of industry excellence. Specializing in high-end intercom, access control, and CCTV systems, they are a market leader in providing security solutions for large residential estates and tower blocks.
We are currently seeking a Technical Support Engineer to join our team and deliver first-class support to our customers. This is a fantastic opportunity to work in a dynamic, fast-growing company that prioritizes continuous training and personal development.

IDEAL CANDIDATE:

We’re looking for a motivated and technically skilled individual with the following qualifications:

• 2+ years of experience in a technical support or field engineer role.
• Strong understanding of electronics, IT systems, and security equipment (intercom, access control, CCTV).
• Excellent problem-solving skills with a logical approach and ability to work well under pressure.
• Strong communication skills, both verbal and written, with the ability to explain complex issues clearly to customers.
• Customer-focused mindset with a passion for delivering high-quality service.
• Ability to work independently and collaboratively within a team.

What We Offer:

• Salary: Competitive package ranging from £28,000 to £39,000 (negotiable based on experience).
• Bonus: Yearly bonus between £2,000 - £4,000.
• Continuous training: Opportunities for ongoing professional development and personal growth.
• Company benefits: Company-provided mobile phone, laptop, and expenses card for work-related travel.

You’ll be given the tools to succeed, including comprehensive training, a supportive work environment, and the opportunity to grow in your role. INDA

As a Technical Support Engineer, you will:

• Provide remote technical assistance via email, phone, and remote PC login sessions.
• Conduct on-site support, performing in-depth diagnostics when remote solutions are not feasible.
• Commission systems installed by our customers, ensuring proper setup and functionality.
• Support the sales team with site surveys, reviewing technical specifications, and preparing AutoCAD drawings for installation planning.
• Offer technical expertise on product performance and application, helping customers with troubleshooting and system configurations.
• Maintain customer satisfaction by delivering exceptional service, ensuring issues are resolved quickly and professionally.