Technical Support Engineer

at  Alwafaa Group

We are currently seeking a Technical Support Engineer for our leading IT solutions company in Dubai. Candidates with strong IT knowledge and a valid sponsored visa are invited to apply for this position.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Job Type: Full-tim

Please refer the Job description for details