In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

REQUIRED QUALIFICATIONS FOR CONSIDERATION

• 5+ years of experience working in the networking space.
• 3+ years of experience working in a TAC.
• Excellent written and verbal communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams.
• Excellent understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS.
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, MSTP, ARP, LACP)
• Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP, PBR,)
• IP routing protocols (BGP, OSPF)
• Understanding of IPv6.
• Experience in IEEE 802.1X, Radius, TACACS+, SNMP, DHCP protocols.
• Understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS.
• Knowledge of wireless deployments – AP’s, Controllers, Client associations, etc.
• Understanding of RF transmission and antenna behavior
• Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues.
• Ability to provide technical mentorship to other members in the team.
• Experience working in a support lab environment for problem replication.
• Experience detailing the sequence of events related to resolving customer technical issues.
• Proficient with analyzing data traces from protocol analyzers such as Wireshark.
• Experience with traffic generators such as Spirent and IXIA
• Bachelor or diploma in a computer related field or equivalent work experience

WHAT HAPPENS AFTER YOU APPLY:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/2022-—How-We-Hire/?locale=en_US

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Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what’s next…..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/ee

• Interact with our customers to promptly fix and isolate to root cause and provide a resolution to customer issues.
• Replicate customer problems in the Support laboratories.
• Work closely with Engineering to resolve issues and bugs.
• Provide ongoing regular updates to sales, internal management, and the customer on the progress of assigned cases.
• As part of this role, you may be requested to work a ‘staggered work week’, i.e., Sunday through Thursday or Tuesday through Saturday
• Must be available for inclusion in rotating on-call roster.
• Must have flexibility in work hours to work on customer issues.
• Document customer and engineering interactions and technical action plans.
• Provide vital updates to management and field teams for high profile technical customer concerns.
• Assist in development of knowledge articles, fixing guides and internal training.
• Provide ongoing coaching and mentoring within the team.
• Attend regular customer and internal conference calls for high profile cases and customer concerns.
• Strict consistency to Service Level Agreement important metrics.