Technical Support Engineer

at  Danfoss

JOB DESCRIPTION

Are you ready to join a dynamic, green-focused environment where innovation and sustainability meet? If you share our enthusiasm for cutting-edge solutions and have a knack for making compressors shine, this might be the opportunity for you.
We are looking for an experienced and committed Technical Support Engineer for Danfoss Turbocor® Compressors, to be based in Italy, France, Spain, Germany, Denmark, Netherlands, or the UK.
As part of our After Sales Service team, you will provide top-notch support to both internal and external Danfoss customers across Europe and the Middle East. Your mission will include delivering offsite, onsite, and online assistance to ensure our compressors perform at their best.

BACKGROUND & SKILLS

• Bachelor’s degree in engineering; a focus in Thermodynamics will be an asset.
• 5+ years of experience in technical product or project management with strong networking with key stakeholders in the Air Conditioning & Refrigeration industry.
• Practical and theoretical knowledge of Chillers and Refrigeration systems.
• Proven technical analysis and problem-solving skills with the ability to proactively manage and seize technical opportunities to meet business growth objectives.
• Demonstrated ability to professionally develop and collaborate with team members.
• Strong oral and written communication skills in English and German. Knowledge of Italian will be an asset.
• Proven ability to review, implement, and maintain technical, product application, and related marketing strategies.
• Strong experience with Microsoft Windows applications.
• Extensive travel across Europe and the Middle East is required (typically 35% of the time, but up to 50% during peak periods), so a location close to an international airport is preferred.

Responsibilities for this position include, but are not limited to, the following.

• Efficiently manage the execution of the Warranty Policy, ensuring effective support and corrective actions based on customer interactions.
• Review and update compressor troubleshooting methods, performing failure analysis and problem-solving to ensure accurate solutions.
• Coordinate technical communications with OEMs and customers, responding to support requests and initiating Aftermarket Programs/Projects.
• Plan and execute customer visits, product demonstrations, and technical training (onsite and offsite) to drive business opportunities.
• Utilize ERP systems to manage support requests and ensure smooth workflows, while identifying product and service improvements through direct and indirect customer feedback.
• Ensure compliance with quality policies and procedures, supporting corrective action activities and maintaining product quality and customer satisfaction.
• Collaborate with internal teams to strategize on business and engineering initiatives, including new product releases, market opportunities, and events.
• Participate in workshops and refresher courses to enhance skills and make product recommendations to increase revenue and drive business growth.