Technical Support Engineer/Developer

at  LimeSurvey GmbH

LIMESURVEY

At LimeSurvey, we are on a mission to build the world’s #1 survey platform, emphasizing ease of use, stability, and extensibility. We achieve this together with our fast-growing community and an international team of survey enthusiasts based in Hamburg.
You can find LimeSurvey in over 140 countries and 80+ languages, serving local governments, NGOs, universities, students, small business owners, and publicly traded companies.
We are currently expanding our Customer Success Team and could use your expertise. If you’re looking for the next challenge in Technical Support, you might have just found it.

EXPERIENCE:

• 2-3 years of experience with Joomla CRM development, or similar experience.
• 1-3 years in building SaaS applications.
• Other Open Source experience is a plus.

• Customer Interaction: Engage directly with our users through email and chat to resolve technical issues efficiently and effectively, ensuring their satisfaction and smooth usage of our platform.
• Technical Troubleshooting: Provide expert troubleshooting to resolve platform-related issues, addressing both common and complex technical problems with a solution-oriented approach.
• User Feedback: Gather and translate customer feedback into actionable insights, helping to drive continuous improvements in our products and services.
• Documentation and Knowledge Management: Create and maintain detailed documentation, FAQs, how-to guides, and updates for our knowledge base to empower customers and reduce support queries.
• Collaborative Problem-Solving: Work closely with the Product Owner and other departments to optimize our platform based on user feedback, ensuring we deliver the best possible experience to our users.