Technical Support Engineer (Generator)

at  Dale Power Solutions

Job Type: Full Time
Job Title: Technical Support Engineer (Generator)
Job Type: Full Time
Division: Service
Reporting to: Service Manager
Location: Home Based with frequent visits to customer sites and DPS locations

WHY YOU’RE OUR KIND OF PERSON

We’re not looking for people who sit down and say ‘that’ll do’, we’re driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It’s an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there’s a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.

THE ROLE:

This role is an integral part of the technical support team and is expected to regularly interface with the customers, sales teams, project managers, operations and suppliers. Responsible for developing and delivering technical data, pre and post sales technical support including diagnostics and problem solving, training and resolving technical and quality issues for all generator, UPS and other electrical power issues.

WHAT YOU’LL DO

• Provide technical support to co-ordinators. (Including support on interpreting quotations and assisting with planning of more involved works).
• Provide technical support to engineers and coordinators regarding parts required to complete work on first visit for remedial works.
• Provide support to engineers both on site and off site. (Within and outside normal working hours, this to include providing support to on call engineers when required).
• Conduct site visits to assist with customer queries when deemed necessary by service or operations managers.
• Be involved with the implementation and delivery of training and development plans for service staff to meet businesses requirements.
• Provide technical support for rest of the business when necessary.
• The creation and distribution of relevant service bulletins.
• Any other reasonable duties commensurate with the post.