Technical Support Engineer
at Goengineer Inc
Utah, Utah, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 31 Jan, 2025 | Not Specified | 31 Oct, 2024 | 5 year(s) or above | Delmia,Communication Skills,Catia,Software,Interpersonal Skills,Visual Basic,Windows Registry,Solidworks,Antivirus,Computer Science,Base Pay,Firewalls,Typing,Autodesk,Automation | No | No |
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Description:
Description:
The ENOVIA Technical Support role is primarily responsible for providing the following functions for our customers:
- Incoming ticket queue management
- Investigation of customer’s issue
- Troubleshooting sessions
- Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
- Creation and monitoring of Support Requests through Dassault Systemes
- Perform any other duties as assigned by the supervisor.
In addition, the ENOVIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.
Requirements:
SKILLS
- CAD/CAM/PDM/PLM software and industry awareness
- Experience with ENOVIA, 3DEXPERIENCE
- Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an advantage
- Experience with Knowledgeware and automation with Visual Basic would be an advantage
- Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
- Ability to convey technical concepts to an audience with a broad range of backgrounds
- Highly motivated and passionate about new technology
- Excellent written and verbal communication skills
- Self-motivated
- Creative
REQUIREMENTS
- Bachelor’s degree in Engineering or Computer Science preferred
- 5+ years’ experience with computers, Windows OS, and typing.
- 5+ years’ experience with windows registry, firewalls, common plug-ins, antivirus, anti mal-ware applications, and networking
- Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care.
- Proven experience troubleshooting hardware and software.
Hours & Competitive Compensation Includes: This position is full-time, Monday - Friday, 8am - 5pm. This role can be remote, hybrid, or based in a GoEngineer office. We offer a competitive base pay plus benefits detailed below.
More about what GoEngineer offers: At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Responsibilities:
- Incoming ticket queue management
- Investigation of customer’s issue
- Troubleshooting sessions
- Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
- Creation and monitoring of Support Requests through Dassault Systemes
- Perform any other duties as assigned by the supervisor
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Engineering or computer science preferred
Proficient
1
Utah, USA