Technical Support Engineer

at  Goengineer Inc

Utah, Utah, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Jan, 2025Not Specified31 Oct, 20245 year(s) or aboveDelmia,Communication Skills,Catia,Software,Interpersonal Skills,Visual Basic,Windows Registry,Solidworks,Antivirus,Computer Science,Base Pay,Firewalls,Typing,Autodesk,AutomationNoNo
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Description:

Description:

The ENOVIA Technical Support role is primarily responsible for providing the following functions for our customers:

  • Incoming ticket queue management
  • Investigation of customer’s issue
  • Troubleshooting sessions
  • Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
  • Creation and monitoring of Support Requests through Dassault Systemes
  • Perform any other duties as assigned by the supervisor.

In addition, the ENOVIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.
Requirements:

SKILLS

  • CAD/CAM/PDM/PLM software and industry awareness
  • Experience with ENOVIA, 3DEXPERIENCE
  • Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an advantage
  • Experience with Knowledgeware and automation with Visual Basic would be an advantage
  • Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
  • Ability to convey technical concepts to an audience with a broad range of backgrounds
  • Highly motivated and passionate about new technology
  • Excellent written and verbal communication skills
  • Self-motivated
  • Creative

REQUIREMENTS

  • Bachelor’s degree in Engineering or Computer Science preferred
  • 5+ years’ experience with computers, Windows OS, and typing.
  • 5+ years’ experience with windows registry, firewalls, common plug-ins, antivirus, anti mal-ware applications, and networking
  • Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care.
  • Proven experience troubleshooting hardware and software.
    Hours & Competitive Compensation Includes: This position is full-time, Monday - Friday, 8am - 5pm. This role can be remote, hybrid, or based in a GoEngineer office. We offer a competitive base pay plus benefits detailed below.
    More about what GoEngineer offers: At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

Responsibilities:

  • Incoming ticket queue management
  • Investigation of customer’s issue
  • Troubleshooting sessions
  • Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
  • Creation and monitoring of Support Requests through Dassault Systemes
  • Perform any other duties as assigned by the supervisor

REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Help Desk

Graduate

Engineering or computer science preferred

Proficient

1

Utah, USA