Technical Support Engineer

at  GreenFlux

THE COMPANY

Smart Electric Vehicle Charging Solutions. That’s the business we are in!
GreenFlux offers a cloud-based charge point management SaaS solution. This software platform connects Charge Point Operators (CPOs) and e-Mobility Service Providers or eMSPs – offering charging services to EV (Electric Vehicle) drivers and enables them to successfully launch their businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric mobility and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.
GreenFlux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.
The job
We are looking for a Technical Support Engineer, who will help ensure our customers receive service above their expectations. As part of our Operations team, you’ll deliver technical support to the GreenFlux cloud-based platform.
In this role, you will act as an expert on our systems, products, and infrastructure to answer customer questions quickly and effectively. You collect feedback on bugs and improvements from customers and provide this feedback to our product- and development teams in a structured way.
You know when to assign a ticket to our development team, keep track of all customer contact moments and follow up where needed. Since GreenFlux is a scale-up with a lot of growth potential, you will also be actively involved in the continuous improvement of our operational processes.
You will become part of a team that works closely together, loves sharing knowledge and best practices, and has the drive to provide the customer with an exceptional experience together.
We’re looking for a Technical Support Engineer that can easily deal with a wide variety of technical support requests and challenges. You have a curious attitude and an eagerness to solve every problem by making use of your strong analytical and problem-solving skills. Being able to identify and troubleshoot technical (data) problems, and communicating this to the involved teams (product, development and customer support) are key in this role. You have a strong ability to quickly adapt to new processes and procedures and great skill when it comes to prioritizing based on urgency, necessity and both internal and external requests.

You have

• An affinity for computers and technology
• Demonstrable skills querying databases such as SQL server or NoSQL databases like MongoDB/CosmosDB. Can write advanced queries but not bored to do basic filtering queries for the clients or to troubleshoot the issues
• PowerShell, Python, C# or any other similar programming/scripting experience. Can read, write and troubleshoot code on your own
• API knowledge and experience to troubleshoot API issues of our customers using Postman, Kibana or similar tools
• Hardware/IOT/Raspbery Pi or a similar hardware experience to understand the charge station issues and troubleshoot them
• Experience with network protocols and standards such as 2G/3G/LTE, Ethernet, TCP, IP, UDP, DNS, FTP, HTTP/S, SSL/TSL, etc
• Basic Azure cloud experience and knowledge
• OCPP, OCPI, MIPS, OICP or similar EV charging related protocol knowledge or experience
• 1-3 years of experience in a technical support role preferably for B2B services/SAAS applications
• Proven ability to translate technical solutions to business language and vice versa
• Professional fluency in English, both written and verbal

Please refer the Job description for details