Technical Support Engineer

at  Hoxhunt

ABOUT US

Hoxhunt is a rapidly growing company dedicated to providing top-notch cybersecurity solutions. Our support approach prioritizes quality over efficiency, ensuring that every customer receives unparalleled support and guidance. As a member of our support team, you’ll play a crucial role in safeguarding our customers’ digital assets and enhancing their overall experience.

REQUIREMENTS

Experience in Support: Prior experience in a technical support role, preferably in a SaaS or technology-related industry, demonstrating a strong understanding of customer service principles and practices.
Excellent Written English: Exceptional written communication skills in English, with the ability to convey complex technical concepts clearly and effectively through email correspondence.

ROLE OVERVIEW

We are looking for a full-time Technical Support Engineer to join our headquarters in Helsinki, Finland. This position offers an exciting opportunity to engage in meaningful, impactful work while advancing your career in the dynamic field of cybersecurity.

RESPONSIBILITIES

Provide Exceptional Email Support: Delight our customers with timely and expert assistance via email, addressing their technical inquiries and troubleshooting issues with precision and care.
Example: Resolve technical issues related to our platform, guiding customers through detailed troubleshooting steps to achieve resolution efficiently.
Collaborate Cross-functionally: Work closely with our development and product teams to escalate and resolve customer-reported issues, contributing valuable insights to improve product functionality and usability.
Example: Partner with our engineering team to identify and address recurring issues, ensuring a seamless customer experience.
Master Third-Party Integrations: Become an expert in the integration of our platform with third-party services, providing comprehensive support and guidance to customers navigating these integrations.
Example: Assist customers in configuring and troubleshooting integrations with popular email providers, such as Microsoft Outlook and Google Workspace.