Technical Support Engineer II

at  FIS Global

POSITION REQUIREMENTS:

• 2 to 3 years of FIS Front Arena application
• Financial market, Trading Systems and front-office business knowledge. Knowledge of Financial products and services and the financial services industry.
• Deep knowledge of Front Arena Architecture and components: ADS, ATS, AMAS, AMBA, AIIMs and for Front Arena Electronic Trading components.
• Understanding of Front Arena and its programming languages: ADFL, ACM. AEL, ASQL and Python.
• Must be able to liaise and clearly communicate with and client colleagues. Clear communication with empathetic customer service and effective prioritization skills a must. Good analytical, decision-making, problem-solving, interpersonal, teamwork, negotiation, conflict management and time management skills.
• Experience of interacting with end users in the financial industry. Ability to build good relationships with clients.
• Ability to work independently and solve business problems through own initiative.
• Demonstrated knowledge of derivatives life cycle from trade initiation through valuation and accounting, and experience with associated systems such as Front, Calypso, Murex or equivalent
• Monitor programs, procedures, and metrics to ensure on time delivery and overall customer satisfaction
• Work alongside the local Client Services Executives, Sales Account Managers and other support teams globally.
• Act as a senior point of client escalation
• Ability to work in a fast changing environment and coaching/mentoring of internal staff.
• Strong analytical skills, able to work under pressure
• Enthusiastic team player with hands-on, can-do attitude
• Good to have - FIS Front Arena AEF Certified

Please refer the Job description for details