Technical Support Engineer III

at  Transaction Network Services

An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS’ Technical Delivery team are a team of highly skilled and committed Network Engineers tasked with delivering the highest quality solutions for our customers across our global network. At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally.
This is a fantastic opportunity for an experienced Network Engineer to develop and excel technically across a multitude of technology platforms that go into providing our best-in-class managed network solutions. This is a highly technical role in the Global Service Delivery organization and is both external and internal customer facing.
Responsibilities
Primary Duties and Responsibilities:
This role has 4 main responsibilities:
Implementation and testing of network infrastructure and customer design solutions, including IP, TLS, VPN, fibre, mobile and cloud-based services Understanding, validation and approval of new network/customer requirements and designs, liaising with internal Engineering teams as required Providing a smooth transition from project completion to operational support, including creation and modification of detailed technical documentation Deputise for team leader, assisting with team management and administration and assuming line-management responsibility as required

The main technology platforms we configure and support are:

• Linux
• Cisco/Juniper
• Fortinet

The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop ways of increasing quality and efficiency in how we deliver our services, through change of process and application of automation skills.

Other key responsibilities:

• 3rd line support as SME to NOC, global peers and other technical teams
• Work to a flexible timetable, including out-of-hours working, to remotely support implementation tasks around the world
• Build and consolidate professional working relationships with technical peers within customer organisations and the wider TNS community
• Provide and receive technical training to promote the sharing of knowledge, locally and globally
• Ensure back-end database integrity is maintained and highlight where existing data requires updating
• Use Time Management tools to assist with project task tracking and reporting
• Maintain strict adherence to Change Management policies and provide technical input and analysis to problem tickets as required
• Proactively identifies problem resolutions and process efficiencies to create a higher quality of service for our customers
• Creates documentation for new processes and procedures

Qualifications

Desired Technical skills and Competencies:

• Proven hands-on experience of Linux networking and system skills
• Excellent understanding of LAN and WAN protocols and infrastructure, with expertise in debug and troubleshooting techniques
• Working knowledge of Fortinet, Cisco and Juniper hardware, including configuration and troubleshooting commands
• Expertise in routing protocols and redundancy, including:
• HSRP, NAT, EIGRP, BGP and MPLS
• SDWAN fundamentals
• Familiarity with security and encryption protocols, specifically:
• SSL/TLS, IPSec and VPNs (policy- and route-based)
• Can create and adapt scripts to automate processes using Perl, Python, VBA or equivalent
• Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities.
• Proven experience in working concurrently on multiple complex assignments with minimal guidance.
• Outstanding communication skills, both oral and written, with the ability to adapt to the technical level of recipients
• A willingness to question existing practice, share knowledge and strive for continuous improvement

Education and Certification:

• Educated to Degree standard in a relevant technical subject, for example Computer Science or Telecommunications, or having 8+ years equivalent industry experience
• Excellent English language skills
• Fortinet NSE 5 (FortiManager and FortiAnalyzer) or equivalent
• Advanced Cisco certification, preferably CCNP/CCDP or higher
• A point-of-sale (POS), ATM, banking or finance industry background
• ITIL Foundations Certification, additional modules preferred
• Experience with Remedy, Workday and Salesforce is beneficial

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic

• 3rd line support as SME to NOC, global peers and other technical teams
• Work to a flexible timetable, including out-of-hours working, to remotely support implementation tasks around the world
• Build and consolidate professional working relationships with technical peers within customer organisations and the wider TNS community
• Provide and receive technical training to promote the sharing of knowledge, locally and globally
• Ensure back-end database integrity is maintained and highlight where existing data requires updating
• Use Time Management tools to assist with project task tracking and reporting
• Maintain strict adherence to Change Management policies and provide technical input and analysis to problem tickets as required
• Proactively identifies problem resolutions and process efficiencies to create a higher quality of service for our customers
• Creates documentation for new processes and procedure