Technical Support Engineer

at  Kapsch

Kapsch is one of Austria’s most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

• Provides 2nd level Application/System end-to-end support experience for the customer for proprietary applications, as well as COTS components
• Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes
• Initiates and drives problem management activities
• Deployment of software releases to production and pre-production environments
• Creates and maintains system and service documentation, including knowledge sharing
• Generates application performance reports using availability and performance management toolset
• Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), development and 3rd parties
• Contributes to project specific task with/without technical lead function
• Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing