Technical Support Engineer

at  Keysight Technologies INC

Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious Resident Professional Technical Support Engineer (TSE) to join its team, with responsibility for delivering on-site support services to Keysight’s Power Portfolio Solutions customers across the Automotive Electromobility Sector, with a focus on support services for battery cell, module, pack and EVSE testing equipment.
The successful candidate will join a rapidly growing industry sector and have the responsibility of delivering on-site support services to a key Keysight Battery Test Solution customer based in Soliera, Italy. Please note that this position is based 100% at the customer site, and not at a Keysight location. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.

Responsibilities:

• Manage and deliver preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in cooperation with the customer’s calibration and maintenance team and testing schedules.
• Coordination of third-party service providers.
• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

• Manage and deliver preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in cooperation with the customer’s calibration and maintenance team and testing schedules.
• Coordination of third-party service providers.
• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue