Technical Support Engineer L2
at Scalable Solutions AG
6300 Zug, ZG, Switzerland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 28 Dec, 2024 | Not Specified | 03 Oct, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
- Responding to monitoring systems
- Investigating and resolving technical issues that arise in the system (reading logs, understanding network status, server status, making requests to various APIs), including issues escalated from the first line of support
- Incident management — setting priorities, escalating to specialized departments, ensuring the incident is resolved, and analyzing the consequences
- Maintaining documentation
- Shift work (morning, day, night)
Responsibilities:
In this role, you will become part of a team that monitors production 24/7, manages incidents, conducts investigations, and quickly resolves emerging technical issues.
REQUIREMENT SUMMARY
Min:1.0Max:3.0 year(s)
Information Technology/IT
IT Software - Other
Help Desk
Graduate
Proficient
1
6300 Zug, ZG, Switzerland
