Technical Support Engineer
at LA Micro
Bracknell RG12, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Apr, 2025 | Not Specified | 24 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Provide timely and effective technical support to customers via email and phone.
- Resolve hardware build issues within the warehouse, adhering to Dell cable routing diagrams and machine specs.
- Communicate with sales representatives regarding issues with builds and further their understanding of products.
- Document and track customer issues and resolutions in our support system.
- Write documentation on new servers and issue resolution for internal and external use.
- Troubleshoot and support network configurations, including familiarity with switches and routing protocols.
- Apply basic knowledge of programming languages such as C++, Python and Linux command line to enable customers to resolve hardware issues
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Bracknell RG12, United Kingdom
