Technical Support Engineer - Level 1

at  Park Place Technologies

BASIC QUALIFICATIONS:

• Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Customer-focused and collaborative mindset with a passion for delivering exceptional service.
• Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Ability to work independently and collaboratively within a team environment.
• Must have at least one of the following:
• A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
• A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
• Windows server management / patching experience.
• Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
• You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.

PREFERRED QUALIFICATIONS:

• A+
• CCNA or Equivalent
• ITIL foundation or higher
• Microsoft/CompTIA
• Azure Infrastructure
• Similar technical or customer service certification
• Fluent Proficiency in an additional European Language, such as French, Italian or German

• Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
• Understand and explain technical and procedural concepts to both technical and non-technical audiences.
• Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
• Provide timely updates, both written and verbal to our customers, internal teams, and partners.
• Punctual and reliable attendance.
• Other duties as assigned.