Technical Support Engineer - Live Video (South America / Canada)
at Grabyo
Desde casa, Cauca, Colombia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Feb, 2025 | Not Specified | 14 Nov, 2024 | N/A | Analytical Skills,Knowledge Management,Service Orientation,Compression,Documentation,Communication Skills,Live Events,Ffmpeg,Cloud Services,Network Troubleshooting,Developer Tools,Srt,Soft Skills,Time Management,Adaptation,Rtmp,Live Video Streaming | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
We are a leading provider of cloud native live video production technology, delivering enterprise-grade video experiences through our cloud-based SaaS platform. Built on AWS infrastructure, our platform enables organizations to seamlessly stream, produce, live clip and deliver live video content globally. We work with major broadcasters, sports teams and leagues like UFC, PSA World Tour, Globo, F1, CNN and many more.
POSITION OVERVIEW
We are seeking a Technical Support Engineer to join our customer support team. The ideal candidate will combine deep technical knowledge of video streaming technologies with excellent customer service skills to ensure our clients receive outstanding support for their streaming needs.
Please note: this role’s hours are flexible, 5 days out of 7 on a shift pattern.
DOCUMENTATION & KNOWLEDGE MANAGEMENT
- Create and maintain technical documentation and troubleshooting guides
- Test and provide feedback on new platform features
- Stay current with video streaming technologies and industry best practices
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- Knowledge of network protocols and troubleshooting tools
- Familiarity with browser developer tools and network analysis
- Excellent problem-solving and analytical skills
- Strong written and verbal communication skills
- Ability to explain technical concepts to both technical and non-technical audiences
PREFERRED QUALIFICATIONS
- Knowledge of video streaming technologies and protocols such as WebRTC, RTMP, HLS, SRT
- Knowledge of video encoding and compression technologies
- Experience with command-line tools like FFMPEG
- Proficiency in using AWS cloud
- Experience with live video streaming
- Programming knowledge in JavaScript, Python, or similar languages
TECHNICAL SKILLS
- Video streaming technologies and protocols
- Network troubleshooting and analysis
- AWS cloud services
- Browser technologies and debugging
- Command-line tools and scripts
SOFT SKILLS
- Excellent written and verbal communication
- Strong customer service orientation
- Ability to work under pressure, especially during live events
- Good time management and prioritization skills
- Team collaboration and documentation skills
- Self-motivated learning and adaptation to new technologies
Responsibilities:
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Computer science engineering or related technical field
Proficient
1
Desde casa, Colombia
